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Online Services

Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record

GUIDANCE ON PRESCRIPTIONS AFTER SEEING A PRIVATE PRACTITIONER

Please read the attached leaflet for guidance on prescriptions after seeing a private practitioner - Patient Information Leaflet - Prescription guidance

SELF REFERRAL TO MATERNITY SERVICES

Pregnant patients are now able to self refer directly to the midwife for further care:

For South Eastern Trust (For Downe, Lagan Valley and Ulster Hospitals): click on Maternity - South Eastern Health & Social Care Trust (hscni.net)

For Southern Trust (For Daisy Hill and Craigavon Hospitals): click on Maternity services | Southern Health & Social Care Trust (hscni.net)

Multi Disciplinary Team Facebook page

Our Multi-disciplinary team now have their own Facebook.

Please give them a follow to keep up to date with the latest news and events.

 

CERVICAL SCREENING

The Northern Ireland Cervical Screening Programme has moved to full HPV testing in line with the rest of the UK.

HPV results

Useful websites for further information on cervical screening:

Public Health Agency - Cervical Screening - what you should know

Public Health Agency - Cervical Colposcopy examination

NI Direct - Cervical Screening 

NI Direct - HPV 

Public Health Agency - Screening for Transgender users

Jo's Trust

Measles Poster

REPEAT PRESCRIPTION TELEPHONE ANSWERING SERVICE

Currently patients can order repeat prescriptions via the telephone answering service. From 1st September 2023, the option to order repeat prescriptions using this method will no longer be available. Patients should register for online services to order repeat prescriptions online, or leave the right hand side of their prescription in the box provided at reception. 

WE ARE A TEACHING PRACTICE

Dundrum and Clough Surgery is fully committed in helping to train the next generation of compassionate and competent doctors. We have a long tradition in providing medical students and trainee GPs important learning opportunities.

In partnership with our patients, we know the importance of investing time in nurturing our future doctors and other healthcare professionals. On occasions we may ask our patients and families, with permission, to interact with our medical students in a confidential and guided manner.

CARE NAVIGATORS

Our Care Navigators (Medical Receptionists) are highly trained and will use the information you provide during the triage process to direct you to the appropriate clinician or service provider. 

All incoming calls are triaged by our reception team in order to assess the needs of the patient, this includes establishing if the appointment is URGENT or ROUTINE

Our reception team will ask for the following information during the triage process:

  • Detail of the medical concern and why you wish to speak to a clinician
  • Symptoms of the concern and when the symptoms commenced
  • If this is a new concern or a re-occuring concern that you have previously discussed with one of our clinicians
  • If you are taking any over the counter medication and will signpost you to the nearest participating Pharamacy First provider if appropriate

NEW GP PARTNERS

From the start of January 2023, we have welcomed 2 new GP Partners to the practice - Dr Fee and Dr Mawhinney.

Both are experienced GPs and have been working alongside our practice team in 2022, so some of you may have already spoken to them.

We are sure you will join us in giving them a warm welcome to Dundrum and Clough Surgery.

New GP Partners

***FREE PHARMACY FIRST SCHEME***

Under the Pharmacy First Scheme, patients are able to get FREE advice and treatment from their local pharmacy for the following minor ailments:

  • Acne
  • Athletes foot
  • Diarrhoea
  • Ear Wax
  • Groin area infection
  • Haemorrhoid
  • Head lice
  • Mouth ulcer
  • Oral thrush
  • Scabies
  • Threadworms
  • Vaginal thrish
  • Verrucae

For further information, go to: https://hscbusiness.hscni.net/2055

REPLACMENT MEDICAL CARD

If you wish to update the details on your medical card or if you have lost it, please use the following form to apply for a replacement medical card:

https://hscforms.hscni.net/replacement-medical-card/

Convenience

As well as being able to see when we are open at the click of a mouse we’ve made it easier for you to do a number of things. Check out how to order a repeat prescription or cancel your appointment online.

If you wish to order your repeat prescriptions online, please contact the Surgery for personalised login details.

Please let us know if you cannot attend your appointment.

Join Us

Registering is easy with online forms also available and appointment slots to suit most patients’ timetables. You’ll enjoy a confidential service in comfortable surroundings from a helpful and dedicated team.

Take Our Survey

Please click here to take our Patient Experience Survey

(Site updated 15/11/2024)

Contact Details

Dundrum and Clough Surgery

Contact Telephone

028 437 50700
028 9260 2204

Clough Surgery

Contact Telephone

028 44 811535
028 9260 2204